@font-face{font-family:Roboto;src:url('/assets/roboto-400.ttf') format('truetype');font-weight:400;font-style:normal;font-display:swap}
@font-face{font-family:Roboto;src:url('/assets/roboto-600.ttf') format('truetype');font-weight:600;font-style:normal;font-display:swap}
:root{--navy:#191f45;--teal:#008c95;--patina:#26d17c;--muted:#5c7387;--surface:#f2f7fb;--border:#e2e6ed;--orange:#f28c45;--red:#e73458;--rail:48px;--topbar:45px}
*{box-sizing:border-box}body{margin:0;background:var(--surface);color:var(--navy);font:14px Roboto,Arial,sans-serif;line-height:1.45}button,input,textarea,select{font:inherit}button,a,input,textarea,select,summary{-webkit-tap-highlight-color:transparent}a{color:var(--teal)}button{border:0;border-radius:7px;background:var(--teal);color:white;font-weight:600;min-height:38px;padding:9px 16px;cursor:pointer}button:hover{filter:brightness(.94)}button:disabled{opacity:.55;cursor:wait}button:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid var(--teal);outline-offset:3px}input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid var(--teal);outline-offset:2px}.secondary{background:var(--navy)}.quiet{background:white;border:1px solid var(--border);color:var(--navy)}.danger{background:var(--red)}[hidden]{display:none!important}
.topbar{height:var(--topbar);position:fixed;z-index:20;inset:0 0 auto;background:var(--navy);color:white;display:flex;align-items:center;gap:16px;padding:0 24px 0 58px}.brand{display:inline-flex;align-self:flex-start;margin-top:8.0859px;flex-shrink:0}.brand img{display:block}.brand-mobile{display:none!important}.topbar-label{font-size:12px;color:#cdd2e1}.header-right{margin-left:auto;display:flex;align-items:center;gap:16px}.header-actions button{background:transparent;font-size:12px;min-height:32px;padding:4px 8px;border:1px solid #ffffff30}.header-back{display:none;color:white;font-size:13px;text-decoration:none}.menu-toggle{position:absolute;left:0;top:0;width:48px;height:45px;min-height:45px;padding:0;background:var(--teal);border-radius:0;font-size:19px}.sidebar{position:fixed;left:0;top:45px;bottom:0;z-index:15;width:var(--rail);background:var(--navy);padding:9px 6px;display:flex;flex-direction:column;gap:6px}.sidebar a{display:flex;align-items:center;gap:12px;min-height:39px;border-radius:6px;text-decoration:none;color:white;background:#141740;padding:7px 8px;font-size:13px;overflow:hidden;white-space:nowrap}.nav-icon{font:20px Inter,Arial,sans-serif;min-width:20px;text-align:center;line-height:24px}.nav-label{display:none}.sidebar a.active{background:#2e8c94}.nav-expanded{--rail:180px}.nav-expanded .nav-label{display:inline}.bottom-nav{display:none}
main{max-width:1500px;margin:0 auto;padding:68px 28px 40px calc(var(--rail) + 24px)}.page-heading{margin-bottom:20px}h1{font-size:26px;font-weight:600;line-height:1.3;margin:0 0 6px}h2{font-size:17px;font-weight:600;margin:0 0 16px}h3{font-size:14px;font-weight:600;margin:14px 0 7px}p{margin:8px 0}.subtitle,.muted{color:var(--muted);font-size:12px}.error{color:#b72346;white-space:pre-wrap}.page-message:empty{display:none}.panel,article,dialog{background:white;border:1px solid var(--border);border-radius:10px;padding:18px}.login-panel{max-width:440px;margin:42px auto;padding:26px}.login-panel button{width:100%;margin-top:10px}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}.stat{background:white;border:1px solid var(--border);border-radius:9px;padding:14px 16px;color:var(--muted);font-size:12px}.stat strong{display:block;color:var(--navy);font-size:26px;font-weight:600;margin-top:4px}.stat:first-child{border-top:3px solid var(--teal)}.toolbar{margin-bottom:18px}.filters{display:grid;grid-template-columns:170px minmax(220px,1fr) auto;gap:14px;align-items:end}.filters label{margin:0}.toolbar-footer{display:flex;justify-content:space-between;flex-wrap:wrap;gap:10px;margin-top:10px}.filter-tabs{display:flex;gap:10px;overflow-x:auto;margin-bottom:16px;padding-bottom:3px}.filter-tabs button{white-space:nowrap;background:white;color:var(--navy);border:1px solid var(--border);font-size:12px;min-height:34px;padding:7px 17px}.filter-tabs button.active{background:var(--teal);color:white;border-color:var(--teal)}
.ticket-layout{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(300px,1fr);gap:18px;align-items:start}.list-panel{padding:18px 12px;min-height:440px}.list-panel h2{margin-left:6px;font-size:15px}.list-head,.ticket-row{display:grid;grid-template-columns:80px minmax(100px,.85fr) minmax(120px,1fr) 108px;gap:12px;align-items:start}.list-head{color:var(--muted);font-size:11px;padding:8px 8px 12px}.ticket-row{background:white;color:var(--navy);text-align:left;width:100%;padding:14px 8px;border-radius:6px;min-height:64px;border:1px solid transparent;font-size:12px;font-weight:400}.ticket-item:nth-child(even) .ticket-row{background:#fafbfc}.ticket-row[aria-current=true]{background:#eef8f8!important;border-color:#92cacf}.ticket-row:hover{background:#f2f7fb}.ticket-number{color:var(--teal);font-weight:600}.row-customer{font-weight:600;display:block;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.row-site{display:block;color:var(--muted);font-size:11px;margin-top:3px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.row-subject{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.badge{display:inline-block;font-size:11px;font-weight:600;border-radius:5px;padding:4px 7px;background:#edf2f6;color:var(--navy);white-space:nowrap}.badge.new{color:#8f4d19;background:#fff2e8}.badge.working{color:#00727a;background:#e8f6f5}.badge.done{color:#087661;background:#e6f5ef}.detail-pane{min-width:0}.ticket-detail{padding:18px}.ticket-detail>h2{font-size:18px;line-height:1.4;overflow-wrap:anywhere;margin-bottom:10px}.ticket-caption{font-size:12px;color:var(--teal);font-weight:600;margin:0 0 8px}.ticket-meta{overflow-wrap:anywhere}.ticket-detail>.badge{margin-bottom:8px}.customer-details{border-left:3px solid var(--border);padding-left:12px;margin:16px 0;overflow-wrap:anywhere}.customer-details h3{margin:4px 0;font-size:12px;color:var(--muted)}.customer-name{font-weight:600;margin:6px 0}.address{white-space:pre-line;line-height:1.5;font-size:13px;margin:6px 0}.notice{border-left:3px solid var(--orange);padding-left:12px}.audio-file{background:#fafbfc;border:1px solid var(--border);border-radius:9px;padding:14px;margin:14px 0}.audio-file h3{margin-top:0}.audio-file button{width:100%;margin-top:10px}.body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.6;background:#fafbfc;border-radius:6px;padding:12px}.audio-file .body{background:white}audio{width:100%;margin:8px 0}.audio-file a{display:inline-block;font-size:12px;margin:6px 0}details{border-top:1px solid var(--border);padding-top:9px;margin:16px 0}summary{cursor:pointer;font-weight:600;font-size:13px;padding:4px 0}.empty{color:var(--muted);padding:22px 8px;text-align:center}.detail-empty{padding:30px;text-align:center;color:var(--muted)}.ticket-detail>button{width:100%;margin-top:8px}.back-to-list{display:none}
label{display:block;font-size:12px;font-weight:600;margin:14px 0}input,textarea,select{width:100%;padding:11px 12px;margin-top:6px;border:1px solid #d9e4ed;border-radius:8px;background:white;color:var(--navy);font-weight:400;min-width:0}input::placeholder,textarea::placeholder{color:var(--muted)}textarea{min-height:110px;resize:vertical}.assignment{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:12px}.assignment label{margin:0;min-width:0}.wide{grid-column:1/-1}.check{width:auto;margin:0 7px 0 0;vertical-align:middle;accent-color:var(--teal)}.assignment button{grid-column:1/-1}.assignment .error{font-size:12px}dialog{width:min(94vw,600px);max-height:90dvh;overflow:auto;margin:auto;padding:26px;box-shadow:0 20px 80px #191f4530}dialog::backdrop{background:#191f4590}.dialog-actions{display:flex;gap:10px;margin-top:20px}.dialog-actions button{flex:1}.report-done{color:#087661;font-weight:600}.refresh-button{min-height:42px}.sr-only{position:absolute!important;width:1px;height:1px;margin:-1px;clip:rect(0,0,0,0);overflow:hidden;padding:0;border:0}
@media(min-width:1450px){.ticket-layout{grid-template-columns:minmax(0,1.6fr) minmax(380px,1fr)}h1{font-size:30px}.ticket-row{font-size:14px}.row-site,.list-head{font-size:12px}}
@media(max-width:1100px){main{padding-right:20px;padding-left:calc(var(--rail) + 18px)}.ticket-layout{grid-template-columns:minmax(0,1.35fr) minmax(285px,1fr);gap:16px}.list-head,.ticket-row{grid-template-columns:70px minmax(85px,.85fr) minmax(100px,1fr) 96px;gap:10px}.row-status{margin-top:0}.ticket-row{row-gap:2px}.filters{grid-template-columns:150px minmax(180px,1fr) auto}}
@media(max-width:899px){:root{--topbar:56px;--rail:0px}body{font-size:14px}.topbar{height:56px;padding:0 14px;gap:10px}.brand{margin-top:12px}.brand-desktop{display:none!important}.brand-mobile{display:block!important}.topbar-label{display:none}.header-back{display:inline-flex;margin-left:auto;align-items:center;min-height:36px}.header-right{margin-left:0;gap:8px;font-size:10px}.header-actions button{font-size:11px;padding:4px 6px}.menu-toggle,.sidebar{display:none}.bottom-nav{position:fixed;z-index:20;inset:auto 0 0;display:flex;align-items:center;height:calc(64px + env(safe-area-inset-bottom));padding-bottom:env(safe-area-inset-bottom);background:var(--navy)}.bottom-nav a{flex:1;color:white;text-decoration:none;text-align:center;font-size:11px;display:flex;align-items:center;justify-content:center;height:64px}.bottom-nav a.active{background:#ffffff0b;border-top:3px solid var(--teal)}main{padding:76px 16px calc(88px + env(safe-area-inset-bottom));max-width:760px}h1{font-size:24px}.page-heading{margin-bottom:18px}.subtitle{font-size:12px}.stats{gap:6px;grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:16px}.stat{padding:10px 7px;font-size:10px;line-height:1.25;min-height:76px;display:flex;flex-direction:column;justify-content:space-between}.stat strong{font-size:22px}.toolbar{padding:14px}.filters{grid-template-columns:1fr 1fr;gap:10px}.filters .search-label{grid-column:1/-1;grid-row:1}.filters .refresh-button{min-height:42px;margin-top:6px}.toolbar-footer{gap:4px}.filter-tabs{gap:8px;margin-bottom:12px}.filter-tabs button{min-height:42px;font-size:12px}.ticket-layout{display:block}.list-panel{padding:0;background:transparent;border:0;min-height:0}.list-panel h2{font-size:14px;margin:12px 0}.list-head{display:none}.ticket-item{margin-bottom:12px}.ticket-row{display:grid;grid-template-columns:72px minmax(0,1fr);gap:7px;border:1px solid #d9e4ed;background:white!important;border-radius:10px;padding:14px;font-size:14px;min-height:92px}.row-subject{grid-column:1/-1;white-space:normal;color:var(--muted);font-size:12px;line-height:1.4}.row-status{grid-column:1/-1;grid-row:auto}.row-site{font-size:12px}.ticket-row[aria-current=true]{background:white!important;border-color:#d9e4ed}.detail-pane{display:none}.show-detail .list-panel,.show-detail .filter-tabs{display:none}.show-detail .detail-pane{display:block}.show-detail .stats,.show-detail .toolbar{display:none}.back-to-list{display:inline-flex;margin-bottom:14px;background:transparent;color:var(--teal);padding:4px 0;min-height:36px}.ticket-detail{padding:16px;border-radius:10px}.ticket-detail>h2{font-size:20px}.ticket-detail>button{min-height:46px}.audio-file button{min-height:46px}.assignment{grid-template-columns:1fr}.wide{grid-column:auto}.assignment button{grid-column:auto;min-height:46px}.assignment label{font-size:13px}.customer-details{margin:18px 0}.customer-name{font-size:15px}.address{font-size:14px}input,textarea,select{font-size:16px}.login-panel{margin:28px auto;padding:22px}dialog{padding:22px}.dialog-actions{flex-direction:column}.dialog-actions button{min-height:46px}.page-message{font-size:13px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}


.import-info{border:0;padding:0;margin:0}.import-info summary{font-size:12px;color:var(--muted);font-weight:400;padding:0}.import-info p{max-width:560px}.toolbar-footer>.muted{margin:0}@media(max-width:360px){.header-right>span{display:none}}